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FAQ – Foire Aux Questions

Services, response time, opening hours

Our office is open from 8:30 AM until 4:30 PM Monday – Friday (EST Time). We pledge to respond to you in one (1) business day.

Purchase, payments, discounts

No. We do not charge monthly or annual fees. The price listed is a one-time payment.

You can safely pay with PayPal or Stripe (no account needed). If you have any problems using these payment types, contact us at: contact@adniasolutions.com.

Other issues

If you still have questions, please do not hesitate to contact us at contact@adniasolutions.com. You can also find more information in our privacy policy and terms and conditions.

Google sheets, MacIntosh, Excel versions

For the moment we don’t have Google Sheets templates, but we can develop some for you. Please email us at: services@adniasolutions.com

Most of our templates work on Mac. If the template is not compatible with Mac, you will see a note in the Product Description > Other Information > “Windows only”

You can send us an email at contact@adniasolutions.com. We will do our best to correct the bug within 3 days and send you back the fixed template.

Most of our templates work with Excel 2010 or later versions. Our templates have not been tested with previous versions. Note that some of our templates only work with Excel 2016 or newer versions. If so, you will see a note in the Product Description > Other Information > “Built for Excel 2016 or later.”

Customization, logo, unlocking

Yes, you can customize the templates as you wish. Our templates are sold unlocked or we provide the password to unlock them.

Yes, you can remove our logo after purchase. To remove it you need to unlock the template with the password we provided. Please note that some of our templates are already sold unlocked.

Yes, we offer customization services starting from $80/hour. If you are interested, please email us at:  services@adniasolutions.com

If you are looking for a template that is not available for the moment, please contact us and maybe we could build it for you. You can send us an email at contact@adniasolutions.com to make a template request. We will do our best to include it in our future template list.

Bugs and download issue

If you have any problems downloading the files, send us an email to contact@adniasolutions.com and we will send the files to the email used in the purchase.


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